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Hostgator offers 100% money back guarantee for new customers that sign up for the web hosting plans. Hosgator money back guarantee is valid for up to 45 days since the date of the purchase. If you are not satisfied with the hosting within 45 days, you will get a full refund. If you want a full refund, you need to complete the cancellation request form at the Hostgator website.

The cancellation form will require you to provide information such as primary email address, domain name, cPanel username, cPanel password and the plans you want to cancel. In addition, you have to state your reason for canceling the Hostgator web hosting account. The reason you provide must be logical and valid so that Hostgator will consider to refunding back the full amount of payment to you.

After you have submitted a request to cancel your account, you will receive a confirmation email from the Hostgator team. Normally, you will get a confirmation email to cancel your email within 1 hour. Later, you will receive a separate cancellation confirmation email. The second cancellation confirmation email will be sent to you within 48 hours. Once you receive the cancellation confirmation email, you must reply back. In the reply, you must state your intention for Hostgator to cancel your hosting account and issue a full refund. You have to obtain a written confirmation from the customer support team at Hostgator regarding the refund amount.

After the amount is refunded, you will see it in your credit card account. If you use Paypal to make payment for the Hostgator hosting plan, you should see the refund amount in your Paypal account immediately. On the other hand, if you use credit card to pay for the Hostgator hosting plan, you have to wait for up to 15 days for the refunded amount to appear in your credit card statement.

Customers who had subscribed to the Hostgator hosting plans through Paypal must login to their Paypal accounts and unsubscribe it. Even if Hostgator had issued the refund, you still need to unsubscribe the membership through your Paypal account. Once you have unsubscribed the membership, Hostgator cannot deduct the fee automatically every month.

If you did not see the confirmation email in your inbox, it means that the Hostgator team did not receive your cancellation request. As a result, you will be responsible for any fee that is charged on your credit card. It is recommended that you contact the customer support through the online chat system if you did not receive a confirmation email after submitting the cancellation request form.

Hostgator will charge a pro-rated fee if they find out that you did not use your hosting account at all. The pro-rated charge will never be refunded until you submit the cancellation request form.

Hostgator money back guarantee terms are listed in its Terms of Service. To learn more about the money back guarantee terms, you can go to the Hostgator website to read the Terms of Service statement. In the Terms of Service statement, there is a link to the account cancellation form.